Privacy Policy – Capital Home Healthcare Jeddah

1. Introduction

Capital Home Healthcare (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal and medical information. This Privacy Policy explains how we collect, use, store, and safeguard information when you access our services, website, or communicate with us.

By using our services or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

• Full name
• Contact details, including phone number and email address
• Address and location details
• Identification details, where required

b. Health and Medical Information

• Medical history relevant to requested services
• Patient condition and care requirements
• Treatment and service-related information

c. Technical Information

• IP address
• Browser type and device information
• Website usage data, including cookies and analytics

3. How We Use Your Information

• To provide home healthcare services and patient support
• To coordinate care and service delivery
• To respond to enquiries and service requests
• To improve service quality and operational efficiency
• To comply with applicable healthcare laws and regulatory requirements

4. Confidentiality of Medical Information

We recognize that medical information is highly sensitive. All health-related information is:

• Accessed only by authorized personnel
• Used strictly for care coordination and service delivery
• Handled in accordance with applicable healthcare standards and regulations

5. Sharing of Information

We do not sell or rent personal information. Information may be shared only when necessary with:

• Licensed healthcare professionals involved in patient care
• Regulatory authorities, when required by law
• Service providers supporting our operations, under strict confidentiality obligations

All information sharing is conducted in accordance with applicable laws and privacy requirements.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect personal and medical information, including:

• Secure data storage systems
• Restricted access to sensitive information
• Confidentiality obligations for staff

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

7. Data Retention

• Provide services
• Comply with legal and regulatory obligations
• Maintain appropriate healthcare records

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request restriction or deletion of data, where applicable

Requests may be subject to healthcare regulations and record-keeping requirements.

9. Cookies and Website Usage

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website performance

You may manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or operational practices. Updated versions will be posted on this page.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Address: Hira St, An Nahdah, Jeddah 23523, Saudi Arabia

Phone: +966 555176533

Email: info@capitalambulance.sa